F.A.Q.

What type of file can I use to upload when I'm using Online Design? We recommend use jpg file with 300 dpi resolution.

What type of file can I send to you? We recommend saving as a .PDF You may also send the file in the following types: jpg, jpeg, psd, tif, tiff, eps, ai, and png. We prefer that you send .PDF and .EPS files with outlined fonts. These files are easier to handle and will likely speed up your turn-around. Remember to add crop marks and flatten your files before uploading.

What color mode should my file be? If you send us an RGB file, there is a chance that a color shift may occur and you may not be satisfied with your job. You should always start and finish your designs in CMYK color mode.

What resolution should my file be?
Low resolution files may be printed as is or will be placed on hold until we receive new files, slowing your turn-around. We recommand use 300 dpi resolution file.

Can you ship to PO Box address?
No. Our shipping service, fedex and ups, will not ship to PO Box addresses and therefore, we cannot ship to a PO Box.

Where is your shipping location?
Our office is located in 333 sylvan Ave Suite.LL11, NJ 07632

Can I pick-up my order?
Yes. You can pick-up your order at Impact Advertising Agency, Inc. 333 Sylvan Ave.#LL11, Englewood Cliffs, NJ

Turnaround Time ?

What is your return or cancel policy? For Printing Order. If we find the problem a manufacturing defect, we will be more than happy to reprint your job. Please note that we cannot be responsible for Spelling, punctuation or grammatical errors causes by the customer. Low quality or low-resolution of uploaded images. Design errors provided by the customer in the document creation process. Errors in customer's selections such as choice of finish, quantity or product type. Any other problems finds out after we delivered to the customers.

Do you offer design service? Yes. we do. Please check Full services.

Do you offer direct Mail Service? Yes. we do. Please check Mailing services.